Now that we’re settled in to 2023, it’s a good time of the year to take stock of your personal brand. The way you’re perceived by others is important. Yet many professionals rarely take the time to ensure their brand is up to date, relevant, and visible. For example, when was the last time you carefully reviewed your LinkedIn profile? Your brand and the tools you use to promote it require your attention. Dawn Edmiston is a professor of marketing at the William & Mary School of Business. She’s an author, researcher, and personal branding expert. She joins us today to discuss your personal brand: How you can be sure it’s relevant, and why this time of the year is a good time for a personal brand update.
Learn how the Raymond A. Mason School of Business at William and Mary can help you and your organization develop your top talent through customized executive education and professional development programs. Visit us at www.wmleadership.com. Thank you for listening.
As the world evolves, leadership also evolves. There’s no doubt the leader of today and tomorrow will be different from the leader of the past. Qualities and approaches that defined yesterday’s high quality leaders won’t work moving forward. Our guest today says a fundamental shift is occurring, and leaders must adapt. Matt Williams is a clinical professor at William & Mary’s School of Business and an experienced and successful leader. He’s the Managing Director of Brand Federation and the former CEO of The Martin Agency - one of the top advertising agencies in America. He says in order to succeed, leaders have to change their way of thinking; about themselves, their organizations, and their employees.
Learn how the Raymond A. Mason School of Business at William and Mary can help you and your organization develop your top talent through customized executive education and professional development programs. Visit us at www.wmleadership.com. Thank you for listening.
It seems like everyone is talking about ChatGPT. Today on the podcast, we’ll learn about it by going right to the source. First, some background: People in business, education, journalism, law, and virtually all fields are asking what ChatGPT might do to change the way we work, learn, and communicate. In some sectors, there’s major concern. In others, there’s considerable excitement regarding the possibilities. Introduced in November, ChatGPT is an Artificial Intelligence system that can do some amazing things, like respond to customer service inquiries and write term papers. And it does so quickly, and for the most part accurately. As a result, marketers and customer service professionals are working to test and implement ChatGPT. Meanwhile, school districts from New York City to Seattle banned the chatbot last month. On today’s episode, we learn the basics of ChatGPT, but rather than invite a subject matter expert to discuss it, we went right to the source. We submitted specific questions about ChatGPT to ChatGPT and it quickly delivered written answers. To show you the quality of those answers, we combined them with Text-To-Speech technology which generated a voice that will read the answers Chat GPT wrote for us.
Learn how the Raymond A. Mason School of Business at William and Mary can help you and your organization develop your top talent through customized executive education and professional development programs. Visit us at www.wmleadership.com. Thank you for listening.
For the first time in 25 years, William & Mary’s School of Business, the Raymond A. Mason School of Business, has a new leader. After long-time Dean Larry Pulley announced his retirement, and the University conducted a global search, Todd Mooradian was named Dean in August. Mooradian’s no stranger to William & Mary, or to leadership. He spent 27 years at the Mason School of Business as a marketing professor, Associate Dean, and campus leader. Then, in 2017, he left to become Dean of the University of Louisville’s College of Business. After five years there, he was named Dean at William & Mary. He joins us today to discuss his role, coming home, and taking the reins from a long-time and successful leader.
Learn how the Raymond A. Mason School of Business at William and Mary can help you and your organization develop your top talent through customized executive education and professional development programs. Visit us at www.wmleadership.com. Thank you for listening.
It’s the holiday season, and ordinarily at this time of the year we would suggest some good books for you to read as you hopefully get some time off to relax. Not this year. This year was different. If you’re like most professionals, you worked harder than ever this year. On top of that, finding time to exercise, sleep, interact with family and friends, seemed more challenging. Many professionals are flat-out tired. They need some downtime. So, instead of recommending books to read over the holiday, we suggest you kick back and take time to binge-watch some good television. We spoke to students, faculty, and staff at the William & Mary School of Business and asked them to share some suggestions for holiday binge watching. We have 10 recommendations for you, plus a bonus recommendation.
It’s hard to imagine life without pizza, and difficult to imagine pizza and pizza delivery without Domino’s. It all began in 1960 with one store in Michigan. Now, Domino’s is the number one pizza restaurant in the world operating in 95 countries. By the end of the decade, Domino’s expects to have 30,000 stores. Ninety-eight percent of the stores are owned by franchisees. And 95% of store owners worked at a Domino’s before becoming owners. It’s a success story fueled by a love of pizza, opportunity, and innovation. Joe Jordan is President of US Business and Global Functions at Domino’s. He’s been with the organization for 11 years. He joins us to talk about the pizza business, Domino’s guiding principles, and what it takes to stay on top.
Learn how the Raymond A. Mason School of Business at William and Mary can help you and your organization develop your top talent through customized executive education and professional development programs. Visit us at www.wmleadership.com. Thank you for listening.
Think of your favorite brand - maybe it’s Apple, Bose, Dominoes, Netflix, Jeep - whatever your favorite, most likely the quality of the product is excellent. But that’s not enough to make you loyal to the brand. According to our guest today, there are two other important elements that lead to brand loyalty: The environment where the product is delivered, and the quality of the customer service. Chris Caracci helps organizations build customer loyalty. He spent years at the Disney Institute working with clients across the world. Today, he teaches at the William & Mary School of Business and continues to help businesses and organizations with their loyalty creation initiatives. He joins us to talk about building customer loyalty.
Learn how the Raymond A. Mason School of Business at William and Mary can help you and your organization develop your top talent through customized executive education and professional development programs. Visit us at www.wmleadership.com. Thank you for listening.
Whatever business or field you’re in, standing still is not an option. That’s why so many are placing an emphasis on innovation. With that in mind, Tribe Innovation, at the William & Mary School of Business recently hosted Innovation At Work, a panel featuring professionals who spoke about innovation and the role it plays in their respective organizations and sectors. One of the panelists joined us afterwards: Dan Webber is with Edelman, the global communication firm that works with businesses and organizations to promote and protect their brands and reputations. Webber is President of Edelman’s Washington DC office. He says in his work, innovation is about a long-term trajectory for success. He joins us to share how he and the Edelman organization view and implement innovation.
Learn how the Raymond A. Mason School of Business at William and Mary can help you and your organization develop your top talent through customized executive education and professional development programs. Visit us at www.wmleadership.com. Thank you for listening.
Whether your organization has embraced remote work or a hybrid model, managing and leading a remote team can be challenging. For many managers, it’s a real source of frustration. If it’s causing you headaches, perhaps you’re leading the way you did when everyone was in the office. If that’s the case, our guest says your leadership style needs updating in order to succeed in our new environment. Dr. Jeanne Wilson is a Professor of Organizational Behavior at the William & Mary School of Business. She’s an expert in teams; she researches and teaches co-located and distributed teams, and teams across organizational boundaries. She says to be an effective leader in a remote setting, managers and leaders have to let go of their old way of leading.
Learn how the Raymond A. Mason School of Business at William and Mary can help you and your organization develop your top talent through customized executive education and professional development programs. Visit us at www.wmleadership.com. Thank you for listening.
In 1975, John T Molloy wrote “Dress for Success.” A couple of years later, he followed it with “Dress for Success for Women.” As a result, a generation of professionals had guidelines and rules to follow when it came to the business dress code. In 2022 that code is changing like never before. In fact, there is no dress code today. Professionals have the opportunity to define new ways to dress comfortably while projecting an image of professionalism. Lucy Vozza believes clothing and the vibe you send to others are linked. After spending 17 years in sales with biotech companies such as Baxter, Regeneron and Genentech, she recently transition to a leadership role at BeiGene. She joins us to discuss today's evolving dress code and what you should consider when getting dressed for work.
Learn how the Raymond A. Mason School of Business at William and Mary can help you and your organization develop your top talent through customized executive education and professional development programs. Visit us at www.wmleadership.com. Thank you for listening.
Last summer, William & Mary Business Professor Ram Ganeshan joined us on the podcast to talk about where supply chains stood in 2021. A year ago we were experiencing lumber shortages, new furniture was challenging to find, and chlorine for the backyard swimming pool was in short supply. Fast-forward one year to today and we’re faced with new supply chain issues. Some we could never have imagined a year ago. For example, the baby formula shortage continues, semiconductors are in short supply, and the Russian-Ukranian war has caused a number of critical shortages affecting people all over the world. Professor Ganeshan joins us again to talk about today’s supply chain issues, how they began, and what might be ahead for customers, companies, and countries across the globe.
Learn how the Raymond A. Mason School of Business at William and Mary can help you and your organization develop your top talent through customized executive education and professional development programs. Visit us at www.wmleadership.com. Thank you for listening.
There’s no doubt change will play a major role in our future. We’ll experience new business landscapes, new paradigms for leadership, and new approaches to work. The next 20 years of business in the world will be vastly different from the past. For many professionals, that constant change leads to uncertainty, which can increase burnout, exhaustion, and low morale. If not handled appropriately, it can adversely affect the bottom line. Our guest today says that does not have to be the case. She says we can take that disruptive uncertainty and turn it into productive possibility by embracing regenerative resilience. Elatia Abate is an entrepreneur and futurist who works around the world with top companies and organizations. She joins us today to discuss how leaders and professionals can thrive in challenging times thanks to regenerative resilience.
Learn how the Raymond A. Mason School of Business at William and Mary can help you and your organization develop your top talent through customized executive education and professional development programs. Visit us at www.wmleadership.com. Thank you for listening.
Retaining high quality employees. A priority today. As professionals change jobs faster than ever, businesses and organizations need to hang on to their best performers. While many employers increase salaries to retain people, our guest today says they’re often overlooking something more important and more effective. Something that will keep top employees engaged and happy at work. David Long is a professor of organizational behavior at William & Mary’s School of Business. In addition to teaching undergraduate and MBA students, he works closely with businesses and leadership teams. He says employers can focus on five elements that lead to happy and fulfilled employees. The kind who stay on the team and contribute.
Learn how the Raymond A. Mason School of Business at William and Mary can help you and your organization develop your top talent through customized executive education and professional development programs. Visit us at www.wmleadership.com. Thank you for listening.
We all know that companies and employees expect businesses to do more than make money. Today, people expect organizations to contribute to society to make a difference. And we’ve seen how those efforts lead to a number of positive outcomes. When looking for role models in the doing good and doing well arena, one company jumps out: DICK’S Sporting Goods. America’s largest sporting goods retailer goes to great lengths to support young athletes. In fact, since 2014, DICK’S and the DICK’S Foundation have committed over $150 million to youth sports. Navdeep Gupta is the CFO at DICK’S. He earned his MBA at William & Mary and was here last month for Alumni Reunion Weekend. He sat down with us to talk about DICK’S Sporting Goods, its special culture, and its commitment to today’s young athletes.
Learn how the Raymond A. Mason School of Business at William and Mary can help you and your organization develop your top talent through customized executive education and professional development programs. Visit us at www.wmleadership.com. Thank you for listening.
The summer. For many, the summer months are dedicated to a job search - especially those who have recently graduated from college. But for both rookies and experienced professionals, the job interview is a challenging and stressful part of the equation. Seems as though each interview is somewhat different from the one before. So what’s the best way to prepare, and what do employers expect from candidates before and during the interview? Alice Davison has some great insight and experience when it comes to interviewing. She’s Vice President, Global Business Services at the Capital Group in New York City, where she manages global recruiting for investment roles in equity and fixed income groups. She’s had several roles in human resources throughout her career, and joins us today to share interesting and helpful advice - especially for the young professional - on the qualities employers seek and their expectations for the job interview.
Learn how the William and Mary Center for Corporate Education can help you and your organization develop your top talent through customized executive education and professional development programs. Visit us at www.wmleadership.com. Thank you for listening.